Returns & Warranty Policy
We put our heart into every piece we make, and each item is crafted just for you. Because of this, many of our products are made-to-order and not eligible for return.
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Ponchos – Each one is custom made to order and cannot be returned.
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Saddle Pads made with Pendleton fabric – These are made specifically for you and are also non-returnable.
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Equine Equipment – For safety and hygiene, any item that has been used (even briefly) is not eligible for return.
That said, we absolutely stand behind our craftsmanship. Every item is covered under a warranty for manufacturing defects.
If there’s an issue with your order or something isn’t right, reach out. We’re here to make it right and will always treat you with the same care we put into our gear.
info@jenxequine.com
(307) 369-7099